Multisectoral Collaboration: Key to Achieving Successful UHC Implementation in Pagbilao, Quezon

Last May 2, 2024, health leaders in Quezon Province visited the Rural Health Unit (RHU) of Pagbilao, deep diving into their health services specifically in providing its constituents financial protection towards the full realization of Universal Health Care (UHC) in the province. As part of the Quezon Provincial Health Office (PHO)’s practicum for Bayang Malusog Provincial Leadership and Development Program of the Zuellig Family Foundation, the Quezon PHO and Pagbilao Municipal Health Office, as well as representatives from the Department of Health (DOH) and PhilHealth Regional Office IV-A gathered to learn and share insights, successes, and challenges.

The activity commenced with an overview of RHU-Pagbilao’s services, followed by interviews with health personnel and patients. These interactions provided valuable on-ground insights into the e-Konsulta Program and the overall implementation of the UHC Program.

Health personnel emphasized the importance of streamlining the e-Konsulta process, highlighting the need for efficient computer systems and reliable internet connectivity. Despite these challenges, their dedication was evident in the high registration numbers, which have yet to be fully reflected in PhilHealth’s system due to technical and manpower limitations.

PhilHealth IV-A Regional Vice President Dr. Danilo Reynes advocated for improved infrastructure and personnel support, calling for stronger partnerships with local health insurance companies to effectively navigate technical challenges.

Dr. Kristin Villaseñor, Provincial Health Officer II of Quezon Province reaffirmed the UHC vision of providing accessible health services to all Filipinos with minimal financial burden. She stressed the urgency of increasing registration numbers and enhancing facility capacities to meet ambitious targets. This, she noted, could be achieved through constant collaboration with stakeholders, such as DOH and PhilHealth.

However, significant challenges remain. Many residents are unaware of the free services available, prompting calls for intensified information dissemination efforts. Engaging Barangay Health Workers (BHWs) in grassroots campaigns emerged as a promising strategy to boost registration rates.

Pagbilao Mayor Angelica Tatlonghari, who is also a nurse, prioritizes health and pledged ongoing support for procurement and process refinement, emphasizing the elimination of service delivery bottlenecks. Collaboration with community leaders and mobilization efforts were deemed essential to maximize the Program’s reach.

Dr. Juvy Purino, Provincial Health Team Leader of Quezon Provincial DOH Office  highlighted the critical need for manpower augmentation and increased health literacy. Addressing challenges in pharmacy and dispensing, along with encoding deficiencies, were identified as immediate priorities. She said, “Ang goal natin sa implementation ng UHC ay walang maiiwan, lalong-lalo na sa mga nakakaranas ng kahirapan. Hindi katanggap-tanggap na marinig na hindi sila makakita ng doktor at makabili ng gamot dahil wala silang pera.”

The meeting concluded with a strong commitment from all stakeholders to overcome obstacles and advance the UHC agenda. Multi-sectoral collaboration was identified as the backbone for realizing the Program’s transformative potential, ensuring a healthier, more inclusive future for all.